Service agreements - TRUST & VALUE PLANS
The basis of trust that creates added value.
You want maximum profitability, strong performance and a high degree of planning security - we understand our customers' needs. That is why we offer you a comprehensive modular system of outstanding services.
From seven service modules of our LifeTime Services, we have put together four logically structured expansion levels for you.
Decide for yourself what suits you best.
Quicklinks
OUR SERVICE MODULES IN DETAIL
Remote Services
THE FASTEST WAY TO COMPETENT SUPPORT.
Your advantages:
- Low downtime costs
- Fast online advice from experts
- No travel costs
More details from your sales partner and in the brochure
Maintenance+ Services
MORE PREVENTION
LESS STANDSTILL
Your advantages:
- Preventive replacement of defined wear parts
- Stable product quality
- Higher resale value
More details from your sales partner and in the brochure
Inspection+ Services
FOR MAXIMUM CLARITY ON THE HEALTH STATUS OF YOUR MACHINE.
Your advantages:
- Qualified status report
- Recommendations for action
- Work according to checklist
More details from your sales partner and in the brochure
Wear&Tear+ Services
OPTIMISE YOUR MACHINE RUNNING TIME WITH ORIGINAL WEINIG WEAR PARTS
Your advantages:
- Defined wear parts included
- Price advantages
- Parts safely on site for maintenance
More details from your sales partner and in the brochure
Qualification+ Services
YOUR CERTIFICATION FOR OPERATORS AND MAINTENANCE PERSONNEL
Your advantages:
- Qualified operators / maintenance staff
- Certificate with regular recertification
- Priority advantage for service requests
More details from your sales partner and in the brochure
Technician+ Services
ALWAYS ON SITE AT THE RIGHT TIME
Your advantages:
- On-site technician included
- Plannable costs
- Peace of mind thanks to the reliable partnership with WEINIG
More details from your sales partner and in the brochure
Spare Parts+ Services
ORIGINAL PARTS FOR BEST PERFORMANCE AND MAXIMUM VALUE RETENTION OF YOUR SYSTEM
Your advantages:
- Service parts included
- Plannable costs
- Optimal availability of all parts
More details from your sales partner and in the brochure
THE PLUS IN SERVICE: OUR ADDITIONAL SERVICE LEVEL OPTIONS.
From expansion level Gold onwards, we offer you even better accessibility and binding response times. Optionally book our additional service levels.
Reachability+
To enable you to book service slots in accordance with your individual needs, we offer you four different response time options within the Reachability+ service level. You alone decide which service you want to use and when.
Callback+
Ensure fast response times with the Callback+ option.
We guarantee a callback by a technically qualified employee within one hour of receipt of the message.
Deployment+
Always ensure a next-day service technician with Deployment+.
We guarantee, after an unsuccessful remote resolution attempt, the departure of a service technician on the next working day.
TRUST & VALUE PLANS
Our sales partner will be happy to support you in selecting the expansion stage that is perfect for you and that matches your willingness to pay, take risks and participate.
Your WEINIG LifeTime Services Team
