Fault diagnosis - fast and precise

With the WEINIG Teleservice, you are only seconds from our entire technical expertise.

Remote service

Our services – your benefits

  • Improved machine availability
  • Fastest possible remote diagnosis by our experts - for the shortest possible downtimes
  • Reduction in maintenance costs
  • Regular transmission of current software updates
  • Data backups
  • Reliable spare part identification
  • Support of maintenance and operating personnel
  • Prevention of machine downtime
  • Dial-up possible via modem, internet or VPN.

In 70% of all Teleservice cases, the machine is fully available again immediately afterwards. In 9 out of 10 interventions, Teleservice can avoid the necessity to send out a service engineer.

Teleservice Plus

Efficient troubleshooting with the Teleservice Plus agreement

  • Service consultant switches online for fault finding and troubleshooting!
  • Lower diagnosis and repair times - reduces service costs and increases your productivity!
  • Agreement sets out the commercial conditions in advance - for reduced reaction times!
  • Projection of the selected module for a calendar year!
  • Can be terminated at any time!

Your benefits:

⇒ Select the right individual module for you!

⇒ Online advice/online help – increases machine availability!

 

We will be happy to send you a proposal!

Service Plus

Combine Teleservice Plus and Inspection Plus and receive 100 extra free minutes in the Teleservice module

Inspection Plus

  • Inspection according to machine-related maintenance checklist!
  • Reduced hourly rate applies to all further service interventions within a year!
  • Invoiced by time – no fixed charge, no advance payment
  • Advance and own work possible to reduce costs!
  • Positive impact on value retention and, thus, on the re-sale value of your machine!
  • Can be terminated at any time!